In applying for library cards for my students, one mother came up in the system with $65 owed on her previous card. This seemed like an overwhelming amount to even consider mentioning to any of our mothers, but the librarians were very helpful investigating the source of this fine. It turns out that there were three books listed as "lost" from before this mother turned 18 (back in 2006) and the replacement fee for each book had been applied to her account. There were also three books listed as returned with the maximum overdue fine of $5 applied to each of them. Further investigation revealed that the three "lost" books were actually the same books that had actually been returned. This process of applying for cards before a librarian visit, allowed this discrepancy to be discovered - and even the $15 in overdue fines were waived, considering that these books were checked out when this mother was still a minor. (Children are not charged overdue fines, but parents are responsible for paying for any lost books.) I am eagerly anticipating letting this mother know that she can start checking books out on her own with a clean slate...and her new baby now has a library card as well.
-Dawn Noelle
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